Customer satisfaction is important to us.
We offer a 7-Day Return Policy under the following conditions:
✅ Eligible for Return:
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Product must be unused
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Product must be in original packaging
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Return request must be made within 7 days of delivery
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Proper unboxing video proof is required in case of damage
📹 Important Notice
Customers must record a clear unboxing video before opening the parcel.
Without video proof, we may not be able to process claims for damage or missing items.
❌ Not Eligible for Return:
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More than 15% Used perfumes
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Damage caused by customer mishandling
💰 Refund Process:
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Once the returned product is received and inspected
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Refund will be processed within 5–7 working days
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Refund will be issued via bank transfer or original payment method
If the issue is caused by courier damage or our mistake, we will cover the return shipping cost.
For return requests:
📧 support@paradiseedens.store